At KPELLEAI LLC ("KpelleAI," "we," "us," or "our"), we respect your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains our practices regarding the collection, use, maintenance, and disclosure of information gathered through our website (https://www.kpelleai.com), our consultation portal at /book-a-consultation, and our communication channels.

1. Information We Collect

We only collect personal information that you voluntarily provide or that is automatically recorded through standard server protocols:

• Contact & Consultation Information: Name, business email address (paul@kpelleai.com), phone number (973-566-5113), business name, and inquiry details provided via our consultation page or official webchat widget.
• Technical & Log Data: Internet Protocol (IP) address, browser type, operating system, referring URLs, and timestamps, used solely for system security, anti-abuse monitoring, and infrastructure reliability.
• Communications History: Records of your inquiries, consultation messages, and technical requirements submitted to our Star Team.

2. How We Use Your Information

We use the information we collect exclusively for legitimate business and customer service purposes:

• To evaluate business requirements, review technical friction, and formulate practical software recommendations.
• To contact you regarding your inquiry, schedule consultation sessions, and provide service updates.
• To maintain, secure, and improve the KpelleAI software consulting platform.
• To verify compliance with telecom regulatory standards (CTIA / A2P 10DLC).

No Sale or Marketing Sharing of Personal Data: KPELLEAI LLC does not sell, rent, broker, or commercially distribute customer records or data. We do not sell your personal data to data brokers or advertising networks.

3. SMS & Text Messaging Terms (A2P 10DLC Compliance)

If you submit your telephone number through our authorized webchat widget on /book-a-consultation, you provide explicit consent to receive SMS text communications from KPELLEAI LLC:

• Purpose: Text messages are sent regarding your specific business inquiry, appointment scheduling, and software consultation next steps.
• Message Frequency: Message frequency may vary depending on the status of your consultation and ongoing project requirements.
• Rates: Message and data rates may apply depending on your mobile carrier and mobile service plan.
• Opt-Out: You may cancel and opt out of text messages at any time by replying STOP to any text message received from KpelleAI LLC. Upon sending STOP, you will receive a single confirmation message verifying your cancellation.
• Assistance & Help: For assistance, reply HELP to any message, or contact our team directly at paul@kpelleai.com or 973-566-5113.
• Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

4. Data Storage & Security

We implement enterprise-grade technical and organizational safeguards to protect your personal data. All communication channels utilize TLS encryption. Application data is stored within hardened, role-protected databases (Supabase PostgreSQL with Row Level Security). Access is restricted exclusively to authorized personnel who need the information to perform their consulting duties.

5. Third-Party Service Providers

We may utilize trusted infrastructure service providers (e.g., cloud hosting and verified telecommunication gateways) solely to transmit communications and host our platform. These providers are bound by strict contractual confidentiality agreements and are prohibited from using your data for any other purpose. Mobile opt-in data is excluded from any promotional sharing.

6. Your Privacy Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your contact records from our systems, subject to legal or record-keeping requirements.
• Opt out of communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Business Identity & Contact Details